What is delivered
The deliverables are described on each service page and finalised in the order scope. BMS does not sell physical goods. Delivery method: Digital / professional service.
Order confirmation
Owner confirmation required before orders open. The owner must confirm how an order is acknowledged and the information included in that acknowledgement. A website visit or payment return URL is not proof of an accepted order.
Project commencement
Owner confirmation required before orders open. Work must have a defined start condition, an agreed brief and the necessary customer inputs.
Expected delivery timeframe
Owner confirmation required before orders open. No universal delivery date is promised. The confirmed estimate must be disclosed before the customer orders.
Required customer information
The brief may require business goals, audience information, brand assets, authorised access to relevant platforms, existing performance data and an approval contact. Do not submit passwords through the contact form. Use a secure, agreed access method.
Revisions
Owner confirmation required before orders open. The number, scope and request period for revisions, together with pricing for additional work, must be stated in the order.
Missing information and delays
Missing materials, unavailable access or delayed approvals can affect delivery. Any revised schedule should be communicated and agreed; this statement does not create an automatic extension or waive customer rights.
Digital delivery
Deliverables may include reports, written assets, account changes, campaign configurations or website files, as specified in the scope. The owner must confirm the secure delivery channel before launch.
Completion
Owner confirmation required before orders open. Define the completion and acceptance process, final handover and how unresolved issues are raised.
Support
A verified support email, telephone and business address must be supplied by the owner before launch. See the Contact page for the current details.